Ip Telephony and Unified communications

VoiceToPhone gives you the best IP telephony tools to replace your old phone system and get a new quality and secure service.

Ip telephony in the cloud for companies



Ip telephony has allowed companies to take advantage of the advanced features of cloud-hosted PBX and unified communications to provide a unique, efficient, and reliable customer service. Our Ip telephony system offers you much more than simple telephone calls, because we offer an all-in-one service on the same platform, integrating all the necessary elements that allow you to provide an IP telephony service to your company.

 

What is IP telephony?


IP Telephony is a telecommunications service that uses the IP protocol (Internet protocol) to make calls over the Internet, that is, IP telephony communicates by digital means through the network using VOIP or Voice IP, and has become the communication technology most used by most companies in the world due to its low cost of implementation and quality of service.

IP Telephony and its main services

The IP Telephony is framed in 4 types of service that can be applied to companies of any size:

 

DID Numbers

We have coverage in more than 80 countries for virtual numbers or DIDs, as well as simultaneous channels to receive calls with high availability and quality.


Virtual PBX

Also known as Virtual Pbx system and consists of a unified telecommunications solution 100% in the cloud, without limits and easy to install, which can be adapted to the needs of each client.

 


SIP Trunk

We provide telephone lines for companies with unlimited simultaneous channels for both incoming and outgoing calls with immediate availability and without complications.

 


Virtual Call center

We offer call center software in the cloud with the collaborative tools your company needs to increase the productivity of your agents.

 

Benefits of IP Telephony for companies



The benefits of IP telephony in the corporate world are many, however they all point to cost reduction, mobility, and technological tools that facilitate the daily work of agents. Below we highlight some of them:

 

No facilities

Agents will only need a PC with internet connection to work.

Simultaneity

Availability of simultaneous channels in just minutes for sip trunks.

Savings on Bills

60% savings on local and international telephone bills.

 

Reliability

Platform with 99.9% stability with high levels of security in the cloud.


Movility

Because it is a platform in the cloud, it facilitates the implementation of teleworking.


Global Communication

We provide sip trunks for outgoing and incoming calls from every country in the world.

 

 


Multi-device

Take your calls from PCs, Smartphones and Voip devices.


Features at hand

We provide multiple tools that help increase productivity.


Integration

Allows integration with different physical devices or telephone plants.

Update your communications system with our IP telephony service

 

Differences between IP Telephony and traditional telephony



The most important difference between these two technologies is savings. Ip telephony has the advantage of being stored in the cloud and therefore it is not necessary to use cables, nor to install or maintain physical equipment to start it up, which in turn brings benefits such as mobility and productivity that are necessary in today's business world.

 

Ip Telephony Traditional telephony
It is not necessary to use wiring or physical equipment. The use of cabling and physical equipment such as telephone plants is necessary.
Immediate expansion of simultaneous channels and extensions. The expansion of channels and extensions is very slow, and in some cases the addition of new equipment is required.
Implementation time can be a matter of hours depending on the solution. The implementation time depends on many factors such as the delivery of the trunk by the telephony operator, and it could take several days to implement.
Multiple devices such as PCs, Tablets, Smartphones, and IP phones can be used for its operation. Only analog phones can be used to start its operation.
Integration with third-party functionalities or different devices is possible There is no way to integrate with other solutions because there are no Apis.

 

Differences between IP Telephony and VOIP


The concept of IP and VoIP telephony is commonly confused, however there is a very marked difference between one and the other:
Ip telephony: It is the communications service as such that requires the VOIP protocol to function, in which tools such as transfers, forwarding, conferences, etc. are also used.
VOIP: It is the technology that allows the transmission or routing of the voice signal through the IP protocol. The signal of this voice is sent digitally in the form of packets, that is, it is a technology with a much broader concept that finally what it seeks is to transmit voice over the Internet.

Take advantage of IP telephony and contact thousands of customers in a massive way

Increase productivity using telemarketing tools by sending:

  •  Bulk voice messages 
  •  Bulk SMS 
  •  Bulk  Emails

Increase productivity using telemarketing tools by sending:

  •  Bulk voice messages 
  •  Bulk SMS 
  •  Bulk  Emails

Automatic dialings

Automate the process of dialing your calls to achieve mass customer contact efficiently. Using IP telephony and telemarketing tools, it is possible to optimize the performance of the agents because the system only assigns the calls that have been answered to the agents.

There are different automatic call dialers:

  • Predictive dialer
  • Progressive dialer
  • Preview dialer
  • Manual dialer

Campaigns with reports

Launch your contact campaigns with the best telemarketing tools and increase your sales. We support the two most important types of campaigns:

  • Inbound Campaigns
  • Outbound Campaigns

Obtain statistical results and control the performance of your agents with reports and call recordings.

Launch your contact campaigns with the best telemarketing tools and increase your sales. We support the two most important types of campaigns:

  • Inbound Campaigns
  • Outbound Campaigns

Obtain statistical results and control the performance of your agents with reports and call recordings.

Frequent Questions


¿Cómo funciona la Telefonía IP?

IP telephony uses the IP Protocol to transfer voice communications over the Internet. That is to say, Ip telephony converts the voice into data packets digitally so that it can travel through the internet and thus be decompressed so that the interlocutor can hear the Voice. This type of service is commonly used in virtual Pbx and sip trunks.

What do I need to use the IP telephony?

IP telephony used in hosted sites as in the case of VoiceToPhone does not need many requirements. You just need to have a reliable internet connection and a secure network for the service to work.

How does IP telephony help my company?

IP telephony, as it is a service that uses an Internet connection to send and receive voice data, does not require large investments in infrastructure, therefore the operating costs are much cheaper than those of traditional telephony, in addition to more advanced functions and tools that increase the productivity of companies.

What is an IP phone and how can I take advantage of it in my IP telephony service?

An IP phone is a physical device very similar to a conventional landline phone, with the characteristic of allowing VOIP communication. In IP telephony, these phones connect to an internet modem or router to transmit voice over the internet. Some companies use it traditionally, but today it is replaced by Voip software or softphones that have the same features without the investment of money in these devices.

What is a softphone?

A softphone is an application or software based on the SIP protocol that can be installed on physical devices such as PCs and smartphones used to make and receive phone calls.

How important is IP telephony in a Virtual PBX?

Ip telephony fulfills a very important function in a telephone exchange in the cloud or virtual Pbx, because it helps to manage and route calls, call queues and other functionalities. It will also help to interconnect sip trunks with other Voip providers and PSTN links to reduce costs in calls and technological infrastructure.

Do I need to buy physical equipment to start up the IP telephony service?

No, it is not necessary to invest in physical equipment to start up the IP telephony service. It is only necessary to have Internet and one or several devices such as PCs or smartphones according to your needs, to start using the service.

Voicetophone will take care of maintaining your optimal service, free of maintenance or repair expenses.

The physical equipment should only be acquired when the client requests it for their own like or for a special requirement.

How can I start using the Ip Telephony service with Voicetophone?

It s very easy, you just have to fill out the contact us form and request a demo for your tests.

For the sip trunk service, a small balance will be delivered for calls and for the IP telephone exchange, a 5-day demo with a USA virtual number is also delivered for testing.

What methods of payment do you accept?

We accept Paypal and international transfer to our company account.

How long does the installation of the service take?

We do very fast installations. Depending on the number of extensions, we can do installations ranging from 2 hours.