A Virtual PBX or Cloud Pbx is a telephone exchange based on web software that works synchronously with IP phones, sip trunks and DID numbers. This cloud-based telephone system allows companies to manage and route incoming and outgoing calls through an online platform using IP telephony or IP communications. This way you can have multiple extensions, create personalized greeting messages, music on hold and other business telephony features without buying expensive hardware.
How does a Virtual PBX work?
A virtual Pbx or virtual central allows to manage the communications of a company in an efficient and centralized way. Calls enter a Virtual number and these can be redirected to various extensions or diverted to other telephone lines according to the menu or established automatic receptionist. Through an online panel or web portal, administrators can configure features such as call routing, call recording, voicemail, queues, forwarding, etc. In addition, they can add or remove users in real time, assign phone numbers, and monitor system performance.
Virtual PBX: Virtual Telephony that provides a professional image to your business
In the business world, the first image is what counts, and virtual telephony plays an important role in the perception that customers have of your company. When your clients call your Virtual Pbx phone number, it is essential that they hear a voice that conveys professionalism and attention to detail from the first contact. This is achieved through a tool called Virtual Receptionist or IVR, which allows you to add personalized welcome messages that can be assigned according to need, such as: Music on Hold, Schedule Management, Call Transfers, or voicemails.
