Predictive Dialer
Call without interruptions with our predictive dialer and get many more contacts. Increase agent efficiency and achieve more productive campaigns. Easy to use and effective in ensuring agent downtime is no longer a concern.
What is a Predictive Dialer?
A predictive dialer is a telephony system that allows multiple simultaneous calls to be made automatically from a list of phone numbers or contacts, until it detects a connection or answered call and thus transfers it to an available agent . The predictive dialer is also known in the call center world as a speed dialer. Implementing a predictive dialer in a call center will help to considerably increase the efficiency of the agents.
How does a predictive dialer work?
A predictive dialer uses complex dialing algorithms to determine the exact moment an agent is available to answer a call, as well as how quickly they answer a call. The predictive dialer, as its name indicates, is capable of predicting when an agent will be free to take the next call. Predictive dialers use statistics to determine these behaviors, so there are typically many more calls than available agents and if a call center is busy, the predictive dialer will slow or stop its progress through a queue of calls and start filtering out signals of busy, voice messages, unanswered calls, disconnected numbers, etc.
Start using your predictive dialer and get more productivity and better sales
Why use a predictive dialer?
Predictive dialers help save agents time by relieving them of having to manually dial lists of numbers, as well as waiting for potential customers to answer calls. For this reason predictive dialers are the best friends of time and time is a very important factor when it comes to sales. A Predictive dialer achieves a more productive use of agents' time and solves the problem of downtime through the automation of repetitive manual tasks such as automatic dialing, scheduling, notifications, organizing contact lists, among others, that They will help you and your agents.
Features of your Predictive Dialer
Our predictive dialer offers many features that enhance agent experiences. Here are the most important ones:
Voicemail Detection
The predictive dialer must be able to differentiate the human voice from the voice generated by a machine.
Do Not Call (DNC) Management
The predictive dialer is capable of restricting calls to specific numbers that are added to a DNC list .
Campaign and list management
The predictive dialer must be able to allow quick optimization and management of contact lists in each campaign.
DID numbers
The predictive dialer must allow the use of different DID identifiers to improve the response rate of telephone campaigns.
Listen live
With just one click, the predictive dialer is able to monitor or listen to calls at any time in order to improve agent performance.
Analítics
The predictive dialer allows you to obtain detailed information on calls as well as the performance of agents.
How to create a predictive dialing campaign with VoiceToPhone?
With the use of the VoiceToPhone predictive dialer you can create campaigns in just 4 steps.
Select Campaign
Upload contact list
Customize your Campaign
Send Campaign
Benefits of Predictive Dialer
A predictive dialer as a dialing mode offers several benefits. Below we mention the most important:
Increase Agent Productivity
Our Predictive Dialer will help your agents make more calls, saving them from spending time on less valuable tasks like looking up numbers and dialing them. Predictive dialing also prevents agents from wasting time waiting for calls to be answered, listening to voicemails, and busy tones. With a predictive dialer, many more effective calls can be made in less time and this ultimately translates into increased productivity.
Increase Sales
The predictive dialer is a friend of sales. The more calls are made, the more chance there is to make sales. A predictive dialer will also allow agents to make the most of time closing deals, therefore the company will have higher returns by hiring more productive agents and eliminating the need for excess staff, which leads to cost reduction. In addition, predictive dialers, being hosted in the cloud, offer the flexibility that companies need to use what is most efficient and this also helps reduce costs.
The predictive dialer is a friend of sales. The more calls are made, the more chance there is to make sales. A predictive dialer will also allow agents to make the most of time closing deals, therefore the company will have higher returns by hiring more productive agents and eliminating the need for excess staff, which leads to cost reduction. In addition, predictive dialers, being hosted in the cloud, offer the flexibility that companies need to use what is most efficient and this also helps reduce costs.
Improve customer satisfaction
The predictive dialer makes the most of the resources you have and ensures a better customer experience. A predictive dialer manages to make the calls at the right time so that there is more possibility that the client will answer the call and thus guarantee a fruitful conversation. Cloud-hosted predictive dialers have options that allow agents to filter and script their conversations, delivering a personalized customer experience and improving customer satisfaction.
Are Predictive Dialers Illegal?
No, the use of predictive dialers is not illegal as long as it has the functions that comply with the regulations of some countries and that are established to protect consumers. The best known currently are TCPA and TPS/CTPS, which are regulatory authorities of the United States and the United Kingdom, respectively. An inappropriate use of predictive dialers could negatively affect the contacts called, as well as the use of poorly programmed dialing speeds that could affect the motivation of the agents and the rapid exhaustion of these, causing a high turnover rate.
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