IP telephony is a communications service that uses the Internet Protocol (IP) to transmit voice and data over the Internet instead of using traditional telephone lines. This telephony communicates by digital means through the network using VOIP or Voice IP, and has become the communication service most used by most companies in the world due to its low cost of implementation and quality.
How does IP Telephony work?
IP telephony encodes the voice to send and receive calls over the Internet, that is, it converts the voice into data packets to be transmitted. This process is done using VoIP technology to allow digital signals to travel through IP networks, whether it is a local network between IP telephones in a physical telephone exchange, or through broadband Internet. Instead of using conventional fixed lines or mobile phones, companies and individuals today use their Internet to take advantage of the great benefits offered by this telephone system.
This telephony offers many improved functions compared to analog telephone systems, this is due to the fact that the service is provided in the cloud and can be managed from a web panel where statistical data can be reviewed, contacts uploaded, numbers added, or configuration settings adjusted. remote and physical extensions, to take advantage of features such as call forwarding, transfers, conferences, among others. Thus, the company and users can communicate more efficiently, achieving improvements in productivity and saving costs.
Why companies should use IP telephony?
IP telephony offers a cheaper, more flexible and versatile alternative to traditional telephony, allowing companies to improve their efficiency and productivity in internal and external communications. For example, with IP telephony, voice channels are transmitted over the Internet and can be interconnected through a sip trunk from a VoIP provider with a telephone exchange or Virtual PBX without the need for physical lines, providing the ability to make several simultaneous calls with a single number, as well Likewise, these numbers, which are also cloud-based, can be used as telephone lines from multiple devices and from anywhere, improving mobility and remote work.
In addition, IP-based solutions often have a centralized management interface that makes it easy to configure, monitor, and maintain phone lines and associated functionality, allowing centralized management of company communications from anywhere.