IP telephony is a telephone communications service that uses the Internet Protocol (IP) to transmit voice and data over the Internet instead of using traditional telephone lines. This telephony communicates by digital means through the network using VOIP or Voice IP, and has become the communication service most used by most companies in the world due to its low cost of implementation and quality.
How does IP Telephony work?
The process of operating IP telephony is relatively simple. When we make a call, our voice is converted into digital data that is compressed and sent in packets over the Internet or through a local IP network between IP phones in a telephone exchange. These packets are transmitted through routers and servers until they reach the recipient of the call.Once the packets reach the recipient, they are decompressed and converted back into voice signals so that the recipient can hear our voice clearly. All this process uses VOIP Technology and occurs in real time, which allows fluid communication without perceptible delays.
This telephony offers many improved functions compared to analog telephone systems, this is due to the fact that the service is provided in the cloud and can be managed from a web panel where statistical data can be reviewed, contacts uploaded, numbers added, or configuration settings adjusted. remote and physical extensions, to take advantage of features such as call forwarding, transfers, conferences, among others. Thus, the company and users can communicate more efficiently, achieving improvements in productivity and saving costs.
What are the benefits of IP Telephony for Business?
IP telephony offers great benefits to companies as it is a cheaper, more flexible and versatile alternative to traditional telephony, allowing your business to improve efficiency and productivity in internal and external communications. For example, it allows you to make national and international calls at much cheaper prices; It is highly scalable, which means that it can be easily adapted to the changing needs of a company or business. Phone lines can be added or removed as needed, without having to make physical changes to the infrastructure. With IP telephony, voice channels are transmitted over the Internet and can be interconnected through a sip trunk from a VoIP provider with a Virtual telephone exchange without the need for physical lines, providing the ability to receive and make several simultaneous calls with a single number. from multiple devices and from anywhere, improving mobility and remote work.
In addition, IP-based solutions often have a centralized management interface that makes it easy to configure, monitor, and maintain phone lines and associated functionality, allowing centralized management of company communications from anywhere.