The integrated call center software you need to manage Customer Service.
The ideal 100% cloud unified communications solution for sales, services, collections, marketing and more ...
A Call Center software is a comprehensive solution that allows you to make and receive calls, manage waiting queues, intelligently route calls, record conversations, generate reports and perform detailed tracking of customer interactions. Call center software is essential for any business looking to improve call center efficiency, optimize customer service, and provide quality service. By automating and centralizing communication operations, this type of software helps companies deliver an exceptional customer experience and drive business success.
Call Center software offers a wide range of advantages and benefits for companies looking to optimize their communications management. Its implementation helps companies to offer quality customer service, improve operational efficiency, optimize agent productivity and strengthen the relationship with customers in a call center. Below are some of the main advantages of using specialized Call Center software.
With instant information on each client, agents can offer a personalized service, giving them a unique and satisfying experience.
Facilitates automation of repetitive tasks and intelligent routing of calls based on agent specialization.
It allows you to manage not only phone calls, but also emails, live chats and social networks, providing an omnichannel experience for customers.
Provides real-time metrics and statistics to measure team performance, identify areas for improvement, and make data-driven decisions .
We know how important it is to have a Call Center platform that has utilities that make interaction with customers easier, for this reason every day we focus on providing tools that allow agents to be more effective on the phone, and consequently they can produce more and offer a better service. Below we present some of the main functionalities to be used in a specialized Call Center software:
Function that allows the automatic launching of calls from a predefined list.
Automated call routing to the right agent.
Interactive voice response for incoming and outgoing calls.
Monitorea y escucha en vivo las llamadas de tus agentes.
Unify your business information across all channels.
On outgoing calls, this feature allows the receiver to see the local number of the caller.
Customer file information that appears when a call comes in.
Record and listen to all your calls with download option.
Effectively manage customer service activity to analyze performance.
Creating campaigns for your clients is just a matter of minutes. Our call center solution has a modern and intuitive web interface, which will allow you to manage the most appropriate campaigns for your call center. Below we mention some of the most important campaigns that you can carry out with our platform:
Having a flexible and scalable Call Center platform that can adapt to the growth of your company, that can handle a higher volume of calls, as well as incorporate new functionalities as needed, are important aspects to consider in the future growth of a business. Call center. Communications in the cloud or IP telephony are now within your reach and with our Call Center software you can grow without having to make large investments. We also have flexible planes of minutes for call centers to any destination with incomparable prices.
Having a flexible and scalable Call Center platform that can adapt to the growth of your company, that can handle a higher volume of calls, as well as incorporate new functionalities as needed, are important aspects to consider in the future growth of a business. Call center. Communications in the cloud or IP telephony are now within your reach and with our Call Center software you can grow without having to make large investments. We also have flexible planes of minutes for call centers to any destination with incomparable prices.
Artificial intelligence in the voice channel fulfills the function of automating the routine and repetitive calls of a Call center, that is, those low-value tasks that take up too much effort and time of the agents, making customer service more efficient. and also resulting in an increase in productivity, reducing costs. In this sense, the voice channel of a Call center can be enhanced with this technology that is also known as Voicebots.
The "Voicetophone" Voicebot will be available for 24-hour customer service, with the ability to perform multiple tasks helping customers receive timely attention related to support or information. Contact us!
Our Cloud Call Center system is easy to implement, without the need for expensive equipment or complicated installations. You only need an internet connection to start using it. This saves time and upfront costs, allowing you to focus on your business. Below are the main reasons to choose our call center solution:
A cloud-based call center software is a solution that is installed and runs on servers hosted in a service providers data center. This solution, which uses IP telephony, allows call center agents to work from anywhere with an Internet connection and administrators to monitor team performance in real time. In addition, the cloud offers scalability and flexibility to adapt to the changing needs of your business.
Going with a cloud call center solution means greater scalability, flexibility, reliability, reduced costs, easy integration, automatic updates, and better analytics capabilities for your business.
Yes, our call center software has monitoring tools that allow supervisors to see the activity of agents in real time, such as listening to calls, seeing the number of calls answered, the average duration of calls and the time spent the agents go on pause. Performance reports provide detailed information on individual and team performance, helping you identify areas for improvement and make informed decisions. These tools are very helpful in improving the efficiency and quality of customer service.
Our Call Center Software is scalable and flexible, therefore our clients can have the number of agents they need according to their needs. There are no limits!
Each client has different needs and different structures. For example, different number of minutes to consume, incoming call trunks, simultaneity channels, number of agents, space for recordings, etc. That means the size of your business, number of agents, and preferred feature set will determine which option would be best suited for your organization.
VoiceToPhone has the best prices on the market! Please contact us to advise you and give you our best offer.
No. The limit is set by you.
We have at your disposal the number of incoming and outgoing channels that you request. Please consult your nearest representative about your requirement.
To start using the Call Center software it is necessary to have a computer, tablet or smartphone with a good quality internet connection. Each agent will be able to enter through their browser with a unique password and username, or through an App if it is a smartphone.