It is a telecommunications solution that allows you to manage the provision of customer service in a personalized way.
Cloud Call Center software
The integrated software you need for your Call Center is here.
The ideal 100% cloud unified communications solution for sales, services, collections, marketing and more ...
A Call Center software that enhances the relationship with your customers
Voicetophone contact center software helps improve the experience with your customers, allowing agents to be more effective in daily telephony operations, with the aim of achieving satisfied customers and profitable companies.
Voicetophone provides everything you need to launch a contact center software with inbound and outbound channels, including tools that are tailored according to your needs.
100% in the cloud
Unified communications
Multi-agent experience
Reports and Analytics
Discover the easiest and fastest Calll Center software solution focused on the client
Everything you need from a Call Center software to grow your business.
We know how important it is to have a Call Center platform or Call Center software that has utilities that make interaction with customers easier, for this reason every day we focus on providing tools that allow agents to be more effective on the phone, and consequently they can produce more and offer a better service.
Web Agent
The agents will only need a PC with an internet connection to work.
Statistics
Real-time reports of calls, queues, campaigns, etc.
Inbound campaigns
Receive your incoming calls on associated numbers.
Automated calls
Automation of contact campaigns for sales, collections, etc.
Mass voice messaging
Send pre-recorded voice messages to many clients at once.
IVR
Interactive voice response for incoming and outgoing calls
Live monitoring
Monitor and listen live to the calls of your agents.
Crm integration
Unify your business information between all channels
Agent Evaluation
Identify which are your most productive and take control.
Surveys and polls
Run your surveys and check the response reports generated.
Call recording
Record and listen to all your calls with download option.
Multi-Campaigns
Ability to carry out up to 10 different types of campaigns.
Voip Calls
High quality Voip minutes to any international destination.
Multi-device
Make and receive calls from PCs, tablets, smartphones, etc.
Virtual numbers
Buy numbers in more than 80 countries and respond anywhere.
The fully automated Call Center software solution
Change from manual dialing to automatic dialing today!
Upload a contact list
A list with names, telephone numbers, email and other information of clients to be contacted.
Select the Automatic dialer
Configure the automation according to your needs and choose the ideal dialer for sending outgoing calls.
Check the results of your campaigns
Monitor and measure the results of each campaign in real time so that you can make the best decisions.
Automatic call dialer for Call Center
An automatic dialer is a system associated with the call center software that allows automated mass dialing of telephone numbers from a list of contact numbers and then deliver each answered call to the available agents. This automatic dialer system focuses on automating outgoing calls and is also used to launch calls with prerecorded voice messages that play when calls are answered.
Choose the ideal automatic dialer for your Call Center
Progressive Dialer
Un listado con nombres, números de teléfono, email y demás informacion de clientes a ser contactados.
Predictive Dialer
Un listado con nombres, números de teléfono, email y demás informacion de clientes a ser contactados.
Preview Dialer
Un listado con nombres, números de teléfono, email y demás informacion de clientes a ser contactados.
Power Dialer
Un listado con nombres, números de teléfono, email y demás informacion de clientes a ser contactados.
Unique web interface for your Call Center Software
Creating campaigns for your customers is just a matter of minutes. Our call center software has a modern and intuitive web interface, which will allow you to manage the number of workstations you need and customize some elements in the best way without having to install or download anything on your PC. Access your call center software in the cloud from anywhere in a single user interface.
Call center software available to everyone
Having a flexible software hosted in the cloud is undoubtedly a significant economic benefit when investing in the assembly of a Call Center. The era of ip telephony is here. Our Call Center software is up to the number of service stations that will help you take into account installation or installation costs. We also have flexible plans of minutes for callcenter to any destination with incomparable prices.
Having a flexible software hosted in the cloud is undoubtedly a significant economic benefit when investing in the assembly of a Call Center. The era of ip telephony is here. Our Call Center software is up to the number of service stations that will help you take into account installation or installation costs. We also have flexible plans of minutes for callcenter to any destination with incomparable prices.
Boost your voice channel with artificial intelligence
Artificial intelligence in the voice channel fulfills the function of automating routine and repetitive calls in a Call center, that is, those low-value tasks that take up too much effort and time from agents, making customer service more efficient and also resulting in an increase in productivity, reducing costs. This automation system is also known as Voicebots.
What is a Voicebot?
A Voicebot is a software that automates phone calls through an interface in order to solve customer tasks and concerns through a voice conversation. In short, Voicebots are virtual agents that allow customers to interact and serve, speeding up the resolution of problems more quickly and instantly, achieving a high quality of customer service. Today voicebots can be easily integrated with call center or virtual Pbx software to help automate agents' daily tasks.
Attend 24/7 your voice channel with AI
Most of the complaints from customers who communicate to a call center are due to a lack of service channels, or because they are not available 24 hours a day. The "Voicetophone" Voicebot will be available for customer care 24 hours, with the ability to multitask helping customers receive timely attention related to support or information. In this way, other agents can have more time to focus on high-priority problems that require human intervention.
Start now and create your personalized call center
Increase your sales and manage multiple client cases at the same time with the least effort.
Frequent Questions
What is a contact and call center software?
Why choose the contact and call center software from Voice to Phone?
Because it is a unified communications system that has everything in one. Thus, users benefit from an excellent experience and the company gains control, productivity and economy.
A contact and call center software in the cloud has no location limits, its users can interact from anywhere, it has no risks or costs because there is no capital investment, and you only pay for what is used. (valid up to 10 free users)
How can a call center grow my business?
The number of powerful tools that our contact and call center software has for voice, chat, messages, email, fax, video, among others, are made available in the daily operations of your company, which will ultimately allow a better experience with the user facilitating communication in a simple and superior way.
How much does it cost to create a contact or call center?
Depending on the number of workstations, a Contact or Call center can have zero investment costs.
Taking the latter into account, the channels for outgoing calls are unlimited, and you would only pay for the minutes consumed. However, for incoming calls there is a cost per channel.
Please check prices in our rates section.
How to start creating a Contact or Call center?
To request your Contact or Call Center service you need 3 simple steps:
1) Register: create an account through the address https://go.voicetophone.com/VUP .
2) Request your Contact or Call Center service: fill out the contact form in the "Contact us" option and request your service with all the specific details you need.
3) Confirmation: A representative from our team will contact you to start the process of creating your contact or call center.
Is there a limit of simultaneous calls?
No. The limit is set by you.
We have at your disposal the number of incoming and outgoing channels that you request. Please consult your nearest representative about your requirement.
How is the quality of calls?
We have routes with Gold, Silver and standard quality to all national and international destinations with the best support. Please ask for our prices for your Call center to the nearest representative.