Preview Dialer

A preview dialer is an automatic call dialer that allows call center agents to preview the information of each contact before connecting the calls. This can be useful to ensure that the call is directed to the correct number, and to verify that the number is available to receive the call. This allows them to be better prepared for the customer conversation, which can improve efficiency and customer satisfaction.

How does a Preview Dialer work?

The Preview Dialer uses a mechanism to present the next contact to be called with all their information on the agent's screen, thus the agent can view the customer's record and note the important points to make during the conversation, and initiate or reject the call on the list. In case of unanswered, busy or not connected calls, the agent will be able to record all the respective states and reschedule the call. With the preview dialer, agents will be able to see the next call in the list at the end of each call.

 Using an automated preview dialer can offer several advantages, such as:

  It helps to customize the approach and increase the chances of success due to the information preview.

  Helps improve the efficiency and productivity of a sales team by reducing the waiting time between calls.

  Reduction of human errors when dialing telephone numbers.

  Possibility of carrying out a more precise follow-up of the calls made.

  Improve service quality by allowing agents to focus on interacting with customers instead of manually dialing numbers.

With the use of the VoiceToPhone preview dialer you can create campaigns in just 4 steps.

Select Campaign

Upload contact list

Customize your Campaign

Send Campaign