Frequently Asked Questions

There is no extension limit. Our plans are fully scalable and you can add or remove extensions according to your company's needs. Plans start from 3 extensions and can grow unlimitedly.

Our plans include:

• Basic: 3-10 extensions, basic IVR, call recording, mobile app
• Professional: 11-50 extensions, advanced IVR, CRM integration, reports
• Enterprise: Unlimited extensions, advanced features, priority support, guaranteed SLA

Yes, you have several options:

1. IP Phones: SIP-compatible models (recommended)
2. ATA Adapters: Converts traditional analog phones
3. Softphone: Application for PC, Mac, iPhone or Android
4. WebRTC: Calls directly from browser

Absolutely. VoiceToPhone is designed for distributed teams. Employees can work from:

• Home or office
• Any country in the world
• Mobile devices on the go
• Multiple locations simultaneously

All extensions work the same regardless of physical location.

Yes, we offer integration with the most popular CRMs:

• Salesforce
• HubSpot
• Zoho CRM
• Pipedrive
• Custom API for other systems

Integration allows identifying incoming calls, automatically logging calls, and syncing contacts.

We offer varios types of numbers:

• Local Numbers: With specific city area code
• National Numbers: Generic country area code
• Toll-Free Numbers: 800/900 free numbers (availability by country)
• Mobile Numbers: Virtual mobile phone numbers (select countries)

Prices vary by country and number type:

• Local numbers: From $5/month
• Toll-free numbers: From $10/month
• Setup: Generally $0 (no installation cost)

Exact prices are shown on our virtual numbers page. No hidden costs.

Rates vary by destination. Examples:

• United States/Canada: From $0.01/min
• Spain/Europe: From $0.02/min
• Latin America: From $0.03/min
• Asia/Oceania: From $0.04/min

Check our complete international call rates for specific prices per country.

Yes, we offer plans with included minutes and unlimited plans for specific destinations:

• Plan 1000: 1000 min/month to select destinations
• Plan 5000: 5000 min/month all destinations
• Unlimited Plan: Unlimited calls to US, Canada and Spain

Unused minutes do not roll over. Contact sales for custom enterprise plans.

We offer HD voice quality with the following standards:

• G.722 codec for high definition
• Geographic redundancy
• Average latency < 50ms
• 99.999% availability

Final quality depends on your Internet connection. We recommend 100 kbps per simultaneous call.

Depends on your current setup:

• With VoiceToPhone Virtual PBX: You don't need anything additional
• With existing physical PBX: Must be SIP compatible (most are)
• Without PBX: We can provide our Virtual PBX

Our technical team can evaluate your infrastructure and recommend the best solution.

We don't impose technical limits. The number of simultaneous calls depends on your contracted plan. You can easily scale by adding more channels as needed. Plans start from 10 simultaneous calls and can grow without limit.

Yes, we offer satisfaction guarantee:

• 30 days: Full refund if you're not satisfied
• No questions: Simple and fast process

Refunds are processed to the original payment method in 5-10 business days. Usage costs (consumed minutes) are non-refundable.

Absolutely. Security is our priority:

• PCI-DSS Level 1 certification
• 256-bit SSL/TLS encryption
• We don't store complete card data
• Certified payment processors
• Regular security audits

Yes, we generate detailed invoices for each transaction:

• Automatic monthly invoices by email
• Access to complete history in customer portal
• Tax-valid invoices
• Detail of minute consumption and services
• PDF download

Yes, all our plans operate with automatic recurring billing:

• Automatic monthly charge
• No need for manual payment
• Prior notice before charge
• You can cancel anytime

We also offer discounts for advance annual payment.

We bill primarily in USD (US Dollars), but we also accept:

• EUR (Euros) for customers in Europe
• MXN (Mexican Pesos) for Mexico
• Other currencies upon request

Exchange rates are updated daily

Yes, all payment information is processed securely using industry-standard encryption and trusted payment gateways.

Yes, we provide detailed invoices for every transaction, which are emailed to you upon successful payment.

Yes, recurring payments can be set up for subscription-based services. Contact our billing team for assistance.

We primarily accept payments in USD but also support other major currencies. Contact us for specific details.