What is a Preview Dialer?
A preview dialer is an automatic call dialer that allows call center agents to preview each contact’s information before connecting calls. This can be useful to ensure the call is directed to the correct number, and to verify that the number is available to receive the call. This allows them to be better prepared for the conversation with the customer, which can improve efficiency and customer satisfaction.
How Does a Preview Dialer Work?
The Preview dialer uses a mechanism to present on the agent’s screen the next contact to be called with all their information, consequently the agent can see the customer record and note the important points they will need during the conversation, and initiate or reject the call in the list. In case of unanswered, busy or unconnected calls, the agent can record all the respective statuses and reschedule the call. With the preview dialer, agents can observe the next call in the list at the end of each call.
What are the Advantages of Using a Preview Dialer?
Using an automated preview dialer can offer several advantages, such as:
- Helps personalize the approach and increase chances of success due to information preview.
- Helps improve efficiency and productivity of a sales team by reducing wait time between calls.
- Reduction of human errors when dialing phone numbers.
- Ability to track calls made more accurately.
- Improve service quality by allowing agents to focus on interacting with customers instead of manually dialing numbers.
How to Create a Preview Dialing Campaign with VoiceToPhone?
With VoiceToPhone’s preview dialer you can create campaigns of this type in just 4 steps:
- Select Campaign
- Upload Contact List
- Customize Your Campaign
- Launch Campaign